How to avoid unexpected customs delays?

If your patient needs a product urgently, you can’t risk it getting delayed in customs. To minimise this risk we maintain a global database of regulations and customs requirements for almost 100 countries, including practical experience and know-how pulled together from our 30 years’ experience.

We have real world experience of shipping to over 130 countries, so no-one knows these challenges better than we do. On top of that, our supply chain and network of carriers review orders to make sure brokers are used when required to facilitate customs clearance.

If additional documentation is needed we will make sure you know about it prior to shipment. We can even help you complete your own import documentation and approval process. In the worst-case scenario when a product does get stuck, our dedicated team will be on the phone to you immediately.