Hear from our customer services team

Our customer services team have immediate access to in-house quality and regulatory experts to help with the practicalities of sourcing and supplying unlicensed medicines. Learn more in the tutorial videos below about how unlicensed medicines can help patients with unmet clinical needs.

Common questions about sourcing

  • What does ‘unlicensed’ mean?

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  • How can you reduce the risk of counterfeit?

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Common questions about importing

  • What is a regulatory pathway and why do they matter?

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  • Will your hospital require specific documentation to import an unlicensed medicine?

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  • What you need to tell your health authority and when?

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  • How to avoid unexpected customs delays?

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