About Clinigen Direct

Who we are

We exist to make sure a healthcare professional with a patient in need, anywhere in the world, can always get the right medicine for their individual patient – quickly, easily and safely whether licensed or unlicensed.

There are only three regulatory routes for a patient to ethically access a medicine: through clinical trials, unlicensed or licensed supply. Our unique business model allows us to manage and facilitate access to all three routes worldwide.

Clinigen Group PLC is a publicly listed company on London’s AIM index, we employ over 1,200 people and have offices in 14 locations around the world.

We are a global leader in the pharmaceutical and services industry. When faced with an unmet clinical need, over 25,000 healthcare professionals turn to us for help.

Learn more about unlicensed medicines

Visit the Clinigen Group website

Watch the video above to learn about the businesses we have brought together to achieve our mission

What is Clinigen Direct?

We help medical practitioners to transform patient outcomes by enabling more patients in more places to access treatments to improve their condition. 

We believe every patient should have access to the medicine they need at the time they need it, with confidence in its quality. As the threat of counterfeit medicine continues to grow, this is no easy task. We call it getting the right medicine to the right patient at the right time.

Clinigen Direct is a globally available service which helps clinicians, pharmacists and pharmacy technicians source hard to find medicines by connecting them with our specialist customer services team, either online or by phone (and even fax). By combining a passionate, multilingual customer service team and our in-house Medical Information, Quality, Pharmacovigilance and Regulatory experts we hope to be the personal assistant every pharmacist wishes they had, delivering a service that pharmaceutical wholesalers can’t match.

If you are struggling with a medicine shortage or need access to unlicensed or restricted medicines, we can help you navigate the complexities of international supply and delivery. We have over 50 direct relationships with pharmaceutical manufacturers, a global network of approved suppliers and over thirty years’ experience understanding regulatory requirements and managing practical challenges like expedited customs clearance.

Learn more about regulatory pathways

Learn more about avoiding unexpected customs delays

Learn more about reducing the risk of receiving a counterfeit medicine

What is Cliniport?

Cliniport is a safe and secure online ordering platform specifically designed to help healthcare professionals enrol their patients in Managed Access Programs – sometimes called Early Access Programs, Special Access Programs or Compassionate Use – that provide access to innovative, pre-approval medicines direct from the pharmaceutical manufacturer.

Over 14,000 healthcare professionals use Cliniport to place orders online and check:

  • order progress
  • patient eligibility criteria
  • dosage information

Login to Cliniport.

To find out more about Cliniport and to create an account, please contact our customer services team.

What does ‘unlicensed’ mean?